By using our website, you agree to these terms and conditions. We may update these terms periodically, so please review them whenever you access or use the site.

Website Use

Our website allows you to browse and purchase bras and related products for delivery to your home. While we strive to ensure the accuracy of the information provided, we cannot guarantee it and reserve the right to modify, suspend, or discontinue any product, service, or aspect of the website without notice.

To use our website and place orders, you must be at least 18 years old and capable of forming legally binding contracts.

Promotions and Discounts

  • Promotions cannot be combined with other offers unless stated otherwise.
  • Discount codes must be applied at checkout to be valid.
  • If items purchased with a discount are returned, the refund amount will be adjusted based on the remaining order value and applicable discount thresholds.
  • We reserve the right to amend or cancel promotions at any time.

Refer a Friend Scheme

  • Referrer Rewards: Earn discounts for each friend who places their first order. Rewards are valid for 3 months and cannot be combined with other offers.
  • Referred Friend Rewards: New customers receive a discount on their first order, valid for 7 days.
  • Both referrers and referred friends must be over 18 and meet the scheme’s conditions.
  • We reserve the right to modify or cancel this scheme at any time.

Gift Bags

  • Gift bags are one-size and may not accommodate larger items.
  • Gift bags are non-returnable and non-refundable.

Loyalty Programme

  • Customers are automatically enrolled upon creating an account.
  • Points are earned through purchases, reviews, and other activities.
  • Points from purchases are added after the 35-day return period. Refunded orders void associated points.
  • Tiers include Member, Chic Cherie, Luxe Lover, and Glam Goddess, each with specific requirements.
  • Points have no monetary value and cannot be combined with other offers.
  • We reserve the right to modify, suspend, or cancel the programme at any time.

Competitions

  • Competitions are open to UK customers only.
  • Prizes are non-transferable and cannot be exchanged for cash.
  • Winners are selected at random and must provide proof of eligibility to claim prizes.
  • We reserve the right to amend or cancel competitions at any time.

General Terms

  • These terms constitute the entire agreement between you and us, superseding any prior agreements.
  • You may not assign this agreement to anyone else.
  • We may delay fulfilling our obligations due to circumstances beyond our control. If such delays exceed 120 days, either party may terminate the agreement.
  • If any part of these terms is found to be invalid, the remaining terms remain in effect.
  • This agreement is governed by English law, and disputes will be resolved in English courts.

VAT for Channel Islands

Orders shipped to the Channel Islands are zero-rated for VAT. The total price at checkout is the final amount payable, with no additional deductions.

Thank you for shopping with us. If you have any questions, please contact us at braqueenuk@gmail.com.