We value your trust and are committed to protecting your personal information. When you shop with us, we collect your data with your consent to enhance your shopping experience, process your orders efficiently, and address any concerns promptly.
Your privacy is our priority, and we handle your information with care, ensuring it’s used fairly and legally at all times.
What We Collect and Why
We collect personal data to provide you with a seamless shopping experience, tailored offers, and efficient customer service. This includes:
- Personal Details: Name, address, email, phone number, and payment information.
- Order Information: Products purchased, delivery details, and payment history.
- Interactions: Feedback, reviews, and communications with our team.
- Technical Data: Browsing behavior, device information, and cookies to improve our website.
We use this information to:
- Process orders and manage your account.
- Personalize your shopping experience and recommend products you’ll love.
- Send relevant offers and updates (with your consent).
- Improve our services and protect against fraud.
How We Use Your Data
Your data helps us:
- Deliver a smooth shopping experience, from order processing to customer support.
- Personalize your interactions with us, including tailored marketing and ads.
- Improve our products, services, and website functionality.
- Comply with legal obligations and protect against fraudulent activity.
Sharing Your Data
We may share your information with trusted third parties to:
- Process payments and deliver orders.
- Provide customer support and manage loyalty programs.
- Display personalized ads and analyze marketing effectiveness.
- Comply with legal requirements or protect our rights.
Your data is never sold, and we ensure all third parties adhere to strict data protection standards.
Keeping Your Data Safe
We use advanced security measures to protect your information from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular system monitoring. You can also help by keeping your account details private and updating your passwords regularly.
Your Rights
You have control over your data. You can:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of your data or restrict its processing.
- Lodge a complaint with the relevant authority if needed.
To exercise your rights or update your preferences, contact us at braqueenuk@gmail.com.
How Long We Keep Your Data
We retain your information only as long as necessary for the purposes outlined, such as order processing, legal obligations, or improving our services. Once no longer needed, your data is securely deleted or anonymized.
Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be communicated to you via email.
Thank you for trusting BraQueen with your personal information. We’re here to ensure your shopping experience is safe, enjoyable, and tailored to your needs.
For any questions or concerns, feel free to reach out to us at braqueenuk@gmail.com.